The Physio Hub


Frequently Asked Questions

You do not need a referral to see a Physiotherapist. We are first-contact healthcare practitioners trained in the assessment and diagnosis of musculoskeletal disorders. We will always advise if it is necessary to see your family doctor at any stage. ​If you are using extended health benefits, then sometimes your insurance company will need a referral for Physiotherapy before you submit for reimbursement. Check this with them in advance to avoid any delays.
If they cover Physiotherapy then yes you can! We have access to direct billing for the majority of insurance companies and we are happy to do this for you to speed the process along. If direct billing is not available on your plan, we will provide you with a receipt after each session that will include all of the details needed by your insurance company for reimbursement.
Yes we can. We accept MVA clients and are happy to help you with your recovery. When booking an appointment please let us know you are a MVA client and we will speak to you regarding any forms that need to be completed before starting your physiotherapy treatment.
It is important to wear something that you are comfortable moving in and that allows us to see the joint or area that we will be working on. If it is a lower body injury then it is best to wear shorts, and if it is an upper body injury it is best to wear a tank top so that we can see your shoulder and back as much as possible. If you have any referrals from your doctor or imaging results, please bring those with you as well. If there is anything else you can think of that would benefit your treatment then please bring it along (ie running shoes).

We have protocols that have been recommended by the College of Ontario of Physiotherapists and The Ministry of Health. We appreciate your co-operation with these new procedures at this time.

1. Wearing a mask is mandatory in the building. We also ask that you avoid touching your face as much as possible.

2. You will receive a set of screening questions in advance of your in-person appointment, either by email or phone depending on your selected communication preference.

3. On arrival at the office, please wait until your appointment time before coming in so that there is no overlap with other clients.

4. Please sanitize your hands on entering the building.

5. Extra time has been allocated between appointments to allow for cleaning and disinfecting all equipment that was used.

6. Please note that due to the nature of our appointment, at times your physio will be closer than recommended for “physical distancing”, but they will be wearing a mask at all times and will be performing regular hand hygiene.

We also offer virtual sessions for those who are uncomfortable attending the clinic. Virtual sessions are an effective way to manage your care.

Please contact us if you have any further questions regarding our COVID-19 protocols.

There is limited parking available for our unit, please see PDF attached at the bottom of the webpage for detailed instructions. You are welcome to try and park in our space, but unfortunately we cannot guarantee availability everytime. If you are concerned with your mobility, or would like to request parking for a specific reason, please make this known to your therapist and we will do our best to accomodate. We are easy to access of Hurontario St, where there is plenty of street parking.
Yes we do, and we value them very highly. Online appointments over video are a great way to assess and treat a range of physiotherapy conditions. We are able to educate you on your condition, and help you get relief through different exercises and positions, as well as provide you exercise instruction that will help you to a full recovery. Please contact us if you would like to discuss this option of care further.
The best way to answer this is on a case-by-case basis. If you are unsure about whether physiotherapy is right for you, please contact us and we will organise a time for the therapist that is most suited to your needs to speak with you, either on the phone or in clinic. It is important to understand that Physiotherapy is a profession, not a type of treatment. With this in mind, there is a huge variety of treatment options available that may be beneficial to you, so please do speak to us about your options. We encourage everyone not to base your future physiotherapy on your previous experiences.
I have had physiotherapy and other care before without benefit for my condition, why are you any different?” At The Physio Hub, we fully understand how challenging it is to recover from injury, and there are lots of options for treatment. We focus on giving you the time and support that you and your injury needs and being extremely adaptable in the way we provide and give treatment, so that we can suit your needs best. We will spend the time to discuss your case fully, as well as go through a thorough physical assessment. Part of this will be analysing your previous care, and that is a great way to find out what is working and not working for you. We will discuss a plan with you, that makes sense, and set some goals for us to target along the way.

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